Shipping
Do you ship worldwide?
Yes, we do offer worldwide shipping with no minimum order.
How long does shipping take?
It all depends on where you are in the world!
Check the table below to see more details.
*** Time listed does not include up to 5 days processing time (excluding Saturdays, Sundays, and Holidays).
USA, CANADA & Europe
| Method | Cost | Time |
| Free | $0.00 | 25-35 Days |
| Economy | $9.99 | 16-24 Days |
| Standard | $19.99 | 11-17 Days |
| Express | $29.99 | 5-9 Days |
Rest Of The World
| Method | Cost | Time |
| Standard | $34.99 | 19-32 Days |
| Express | $59.99 | 7-19 Days |
*** Time listed does not include up to 7 days processing time (excluding Saturdays, Sundays, and Holidays).
Do you offer free shipping?
Yes! we do offer free shipping with no minimum order.
How long does processing time takes?
Processing time takes from 2 days to 5 days time (excluding Saturdays, Sundays, and Holidays).
My order says delivered but I didn't receive anything
Please contact your shipping carrier to see if they delivered it to a wrong address, and if you are having problem reaching them please contact us and we will find a solution.
My order stuck in the same place for long time
Most orders update shipping information after 7 days until it reaches the next shipping hub, if 7 days passed and your order is still not moving, please contact us and we will help you.
Orders
How to place order?
Add the items that you want to buy to your shopping cart, click processed to checkout, enter your address, choose your shipping method, choose your favorite payment method, and finally click on complete order.
How to track my order?
If you received your tracking number, you could track your order from here ➡️ Track Order
Do I need an account to place an order?
Accounts are optional, but it's recommended to have one if you want to check your order status, your Wishlist, gift cards, and your saved credit cards.
Where is my tracking number?
You will receive a tracking number after we ship your order, if 7 days have past, and you still didn't receive an email, login to your account and you will find the tracking next to your order number from here ➡️ My Orders
Can I cancel my order?
You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: support@selenedress.com.
After 12 hours, we can't guarantee that you can make any changes or cancel it.
After 12 hours, we can't guarantee that you can make any changes or cancel it.
I ordered multiple items but only received one. Where is the rest of my order?
We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.
What is Pre-Order?
Pre-orders allow customers to order products before they are available, and they're shipped to the customer once available.
I received the wrong item, what should I do?
If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE within 14 days of delivery with your order number and pictures of the following:
- the stamped initial/number on the outside of your envelope or box,
- the order packing slip with the stamped initial visible,
- Date of transaction/order placed
- a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the 4-digit lot number
- and a list of the babies that are missing.
What sizes do Selene Dress products come in?
Our dresses are available in a range of sizes from XS to XXL. You can find detailed sizing information on our Size Guide page to help you select the perfect fit.
How do I care for my Selene Dress?
Each dress comes with specific care instructions on the label. Generally, we recommend gentle machine washing in cold water and laying flat to dry to maintain the quality and longevity of the fabric.
Payments
What payment methods do you accept?
We accept ALL major credit cards, PayPal, Afterpay, and Sezzel.
Do you offer pay in 4?
Yes, we do offer pay in 4 payments through Afterpay or Sezzle.
Do you offer gift cards?
You can purchase a gift card in convenient denominations that will be the perfect gift!
Can I apply more than one discount code after I order?
Only ONE discount code can be applied per order and cannot be changed after the order has been placed.
Why my discount code is not working?
Discount codes are only available for a limited time, and they may also not apply if the items in your cart do not match the criteria of the discount code.
What To Do About Unauthorized Credit Card Charges
If you did not make a purchase from us and/or don't recognize a charge from SeleneDress we will need you contact us immediately so that we can look into this matter and get it resolved!
Please select the No, contact support option below and provide the following information:
- Your email address
- Your full name
- Date of transaction/order placed
- Last 4 digits of credit card used to make this transaction
- Total amount charged
Why my credit card was declined?
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
If you still facing the same issue, please send us a screenshot of the error that you get when you try to place order.
Do discount codes expire?
All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!
Why my credit card charged me twice?
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t worry! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our Gift Cards page. These make perfect gifts and can be used on any item in our online store.
Returns
What is Selene Dress return policy?
You have 15 days from the date of delivery to return your item.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Can I exchange items?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
How to be eligible for return?
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- Damaged, defective, or incorrect items must be reported within 14 days of delivery.
- Return drop-offs are not accepted at our DC or corporate office.
What do I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.