Refund policy

Selene Dress
57 Rue Paul Doumer,
76054 Le Havre,
France
Contact Email: contact@selenedress.com

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Thank you for shopping at Selene Dress! We strive to provide you with the best in women's fashion. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• Return Window: You have 14 calendar days from the date you received your item to initiate a return.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: Please include the receipt or proof of purchase with your return.

Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@selenedress.com with details and pictures of the defective or damaged item.
• Process: Once your exchange request is approved, we will guide you through the exchange process.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: The refund will be processed within a certain amount of days, depending on your card issuer's policies.

Shipping

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Address: To return your product, please mail it to:
  Selene Dress
  57 Rue Paul Doumer,
  76054 Le Havre,
  France

If you have any questions about our return and exchange policy, please contact us at contact@selenedress.com.

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Thank you for shopping with us!

Selene Dress